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Reservation
- What is the minimum and maximum group size?
- Is the tour available on holidays or weekends?
- How early should I book the tour in advance?
- How do I book a tour?
- Is payment required at the time of booking?
- Can I make a booking on behalf of someone else?
- Can I customize the itinerary?
- Can you organize a multi-day or multi-city tour?
- How far in advance should I request a custom tour?
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- Articles coming soon
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Before You Go
- What payment methods are accepted?
- Can I pay in cash on the day?
- Is there an option to pay in installments?
- Who are your tour guides?
- Do the guides speak English or other languages?
- Can you accommodate proposals or surprises during the tour?
- Is it possible to arrange a birthday celebration?
- Can I bring a pet or stroller?
- Can you accommodate vegetarian or vegan diets?
- Do you offer halal or kosher options?
- What if I have allergies?
- Is the tour wheelchair accessible?
- Can you accommodate guests with mobility issues or hearing impairments?
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On the Tour
- Where is the meeting point?
- What happens if I arrive late?
- How do I recognize the guide?
- What should I wear or bring?
- Is the tour conducted in any weather?
- Can I leave the tour early if needed?
- Should I bring cash?
- Will I be refunded if the tour is cancelled due to bad weather?
- What if I want to reschedule due to bad weather or illness?
- Do the guides speak English or other languages?
- Is the tour suitable for children?
- Do I need to pay for infants or toddlers?
- Can I bring a baby stroller?
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Cancellation & Refunds
- What is your cancellation policy?
- What happens if the tour is cancelled by you?
- What happens if I cancel on the same day?
- Will I get a refund if I miss the tour?
- Am I eligible for a full refund?
- Can I change the date or time of my tour?
- Is there a deadline to request a reschedule?
- How many times can I reschedule?
- What if I want to reschedule due to bad weather or illness?
- What happens if the tour is cancelled by your company?
- Will I be refunded if the tour is cancelled due to bad weather?
- Do you offer alternative dates or substitute tours?
- What if I need to cancel due to a medical emergency or flight cancellation?
- Is the tour conducted in any weather?
- Can I get a refund if I can't enter Japan due to border restrictions?
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Partners
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Other
- Articles coming soon
< All Topics
- Who are your tour guides?
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Our tour guides vary depending on the day and the specific tour. Each guide is a friendly and knowledgeable local who’s passionate about sharing their city with visitors.
To see who will be guiding a particular tour, please check the product page for details. Guide profiles are often listed there when available.