Question 1

How can I use the repeat discount?

Accepted Answer

After joining one of our tours, you'll receive a coupon code. For your next booking, simply enter this code in the "Promo Code" field. The coupon is valid for three years from the date it was given. If you forgot to receive your code, please send us a message on WhatsApp.

Question 2

Can you accommodate guests with mobility issues or hearing impairments?

Accepted Answer

We will do our best to accommodate guests with mobility challenges or hearing impairments. Please contact us in advance with details about your needs. Depending on the tour route and activities, we can let you know if the tour is suitable or suggest alternative options to ensure a comfortable and enjoyable experience.

Question 3

Is the tour wheelchair accessible?

Accepted Answer

Accessibility depends on the specific tour and locations included. Some tours may be suitable for wheelchair users, while others may involve stairs or uneven terrain. Please contact us in advance with your needs, and we will let you know if the tour can accommodate you or suggest an alternative.

Question 4

Can I bring a baby stroller?

Accepted Answer

Yes, baby strollers are allowed on most of our tours. However, please note that some areas may have stairs or narrow paths. Let us know in advance if you're bringing a stroller so we can advise you accordingly and ensure a smooth experience.

Question 5

Do I need to pay for infants or toddlers?

Accepted Answer

No, children aged 0 to 3 years old can join the tour for free. Please make sure to let us know in advance if you are bringing an infant or toddler, so we can prepare accordingly.

Question 6

Is the tour suitable for children?

Accepted Answer

Yes, children are welcome on our tours. Children aged 12 and under can join at a discounted rate of 70% of the adult price, and children aged 0 to 3 can join for free. Please let us know in advance if you are bringing children so we can make appropriate arrangements.

Question 7

Should I bring cash?

Accepted Answer

Yes, we recommend bringing some cash with you during the tour. While Japan is increasingly card-friendly, many small shops, local restaurants, and bars still accept cash only. Having cash on hand will make your experience smoother, especially for food, drinks, or souvenirs.

Question 8

Can I get a refund if I can't enter Japan due to border restrictions?

Accepted Answer

If you are unable to enter Japan due to border restrictions, our standard cancellation policy will still apply. We recommend checking the latest travel regulations before booking. If you have concerns about your situation, feel free to contact us and we will do our best to assist within the policy guidelines.

Question 9

What if I need to cancel due to a medical emergency or flight cancellation?

Accepted Answer

We understand that unexpected situations can occur, but our standard cancellation policy still applies in cases of medical emergencies or flight cancellations. Please contact us as soon as possible and provide details. While we cannot guarantee exceptions, we will do our best to assist you within the policy guidelines.

Question 10

Do you offer alternative dates or substitute tours?

Accepted Answer

Yes, if your original tour is cancelled or unavailable, we can offer alternative dates or substitute tours whenever possible. Please contact us with your preferred schedule, and we'll do our best to arrange an option that works for you.

Question 11

Will I be refunded if the tour is cancelled due to bad weather?

Accepted Answer

Yes, if we cancel the tour due to severe weather conditions, you will receive a full refund. Your safety is our top priority. We will notify you as soon as possible if the weather makes it unsafe to proceed with the tour.

Question 12

What happens if the tour is cancelled by your company?

Accepted Answer

If the tour is cancelled by our company for any reason, you will receive a full refund. We will notify you as early as possible and assist with alternative options if available.

Question 13

What if I want to reschedule due to weather or illness?

Accepted Answer

In cases of bad weather or illness, our standard cancellation policy still applies. We understand that unexpected situations can happen, so please contact us as soon as possible. We will do our best to assist you within the policy guidelines. For full details, please refer to the cancellation policy on the tour's product page.

Question 14

Is there a deadline to request a reschedule?

Accepted Answer

There is no strict deadline to request a reschedule. However, we recommend contacting us as early as possible so we can check availability and make the necessary arrangements for you.

Question 15

How many times can I reschedule?

Accepted Answer

You can reschedule as many times as you need, as long as there is availability on your preferred date. Please note that if the tour is fully booked, we may not be able to accommodate your request. We recommend contacting us as early as possible to secure your spot.

Question 16

Can I change the date or time of my tour?

Accepted Answer

Yes, it may be possible to reschedule your tour depending on availability. Please contact us as soon as possible through the Contact Us form, by email at info@japan-trails.com, or via WhatsApp at +81-80-6986-7446. We'll do our best to accommodate your request.

Question 17

Am I eligible for a full refund?

Accepted Answer

You may be eligible for a full refund depending on the type of tour and the timing of your cancellation. For group tours, a full refund is available if you cancel more than one day in advance (Japan time). For custom tours, a full refund is available if you cancel at least 72 hours before the tour. If you are not satisfied with our tour after participation, we will provide a full refund within 3 days after the tour. For more details, please contact us at +81-80-6986-7446.

Question 18

Will I get a refund if I miss the tour?

Accepted Answer

No, unfortunately we cannot offer a refund if you miss the tour without prior notice. Please make sure to arrive at the meeting point on time. If you anticipate being late, contact us as soon as possible at info@japan-trails.com or via WhatsApp at +81-80-6986-7446. Missed tours are considered non-refundable.

Question 19

What happens if I cancel on the same day?

Accepted Answer

Same-day cancellations for both group tours and custom tours will incur a 100% cancellation fee. No-shows are also non-refundable. For full details, please refer to the cancellation policy listed on each tour's product page.

Question 20

What is your cancellation policy?

Accepted Answer

Our cancellation policy depends on the type of tour. For group tours: a 50% cancellation fee applies for cancellations made one day before the event or later (Japan time). For custom tours: cancellations 72 hours or more before the tour receive a full refund; cancellations within 72 hours incur a 50% fee; no-shows are non-refundable. Please check the cancellation policy on each tour's product page for details.

Question 21

Can I leave the tour early if needed?

Accepted Answer

Yes, you can leave the tour early if necessary. Just let the guide know before you go so we can make sure everything is safely handled. Please note that partial refunds are not available for early departures.

Question 22

Is the tour conducted in any weather?

Accepted Answer

Yes, tours are usually held rain or shine. Please dress appropriately for the weather on the day of your tour. However, in cases of severe weather such as typhoons or natural disasters, the tour may be cancelled for safety reasons. If that happens, you will receive a full refund.

Question 23

What should I wear or bring?

Accepted Answer

We recommend wearing comfortable clothes and walking shoes, as most tours involve a fair amount of walking. Depending on the season, you may also want to bring a hat, sunscreen, or an umbrella. A small bag or backpack is also useful for carrying personal items.

Question 24

How do I recognize the guide?

Accepted Answer

Your guide will be holding a sign that says "Japan Trails". Please look out for the sign at the meeting point. If you have trouble finding the guide, feel free to contact us.

Question 25

What happens if I arrive late?

Accepted Answer

If you think you might be late, please contact us as soon as possible at info@japan-trails.com or via WhatsApp at +81-80-6986-7446. We will do our best to assist you, but please note that tours usually start on time and we may not be able to wait in some cases.

Question 26

Where is the meeting point?

Accepted Answer

The meeting point is listed on the tour's product page and in your booking confirmation email. If you are unable to find the information, please contact us through the Contact Us form and we will be happy to assist you.

Question 27

What if I have allergies?

Accepted Answer

If you have any food allergies or dietary concerns, please contact us in advance through the contact form before booking. We will check if it is possible to accommodate your needs based on the tour and the venues involved. Your safety is important to us.

Question 28

Do you offer halal or kosher options?

Accepted Answer

Meal options vary depending on the tour. Some tours may be able to accommodate halal or kosher diets, but not all. Please check the product page of the tour for specific information. If you have any questions, feel free to contact us before making a reservation.

Question 29

Can you accommodate vegetarian or vegan diets?

Accepted Answer

It depends on the specific tour. Some tours may be able to accommodate vegetarian or vegan diets, while others may not. Please check the tour's product page for details about meal options. If you are unsure, feel free to contact us before booking.

Question 30

Can I bring a pet or stroller?

Accepted Answer

Strollers are allowed on our regular group tours, but pets are not permitted. If you book a custom tour, we may be able to accommodate both strollers and pets depending on the itinerary and location. Please contact us in advance to discuss the details.

Question 31

Is it possible to arrange a birthday celebration?

Accepted Answer

Yes, a birthday celebration can be arranged if you book a custom tour. Please let us know the details in advance through the contact form. We will be happy to help make it a fun and memorable experience.

Question 32

Can you accommodate proposals or surprises during the tour?

Accepted Answer

Yes, we are happy to help with special requests such as proposals or surprise celebrations, as long as it is part of a custom tour. Please let us know your ideas in advance through the contact form. We will do our best to make the moment truly memorable.

Question 33

Do the guides speak English or other languages?

Accepted Answer

Our tours are conducted primarily in English. While some of our guides may speak other languages, we cannot guarantee availability in languages other than English. If you have specific language needs, feel free to contact us in advance and we'll do our best to assist.

Question 34

Who are your tour guides?

Accepted Answer

Our tour guides vary depending on the day and the specific tour. Each guide is a friendly and knowledgeable local who's passionate about sharing their city with visitors. To see who will be guiding a particular tour, please check the product page for details.

Question 35

Is there an option to pay in installments?

Accepted Answer

Unfortunately, we do not offer installment payment options at this time. All tours must be paid in full at the time of booking to confirm your reservation. We appreciate your understanding.

Question 36

Can I pay in cash on the day?

Accepted Answer

Sorry, we do not accept cash payments on the day of the tour. All bookings must be paid in advance through our website using a credit card, Apple Pay, or Google Pay. This allows us to confirm your reservation and prepare everything smoothly in advance.

Question 37

What payment methods are accepted?

Accepted Answer

We accept major credit cards, Apple Pay, and Google Pay for all bookings. All payments are processed securely online for your convenience.

Question 38

How far in advance should I request a custom tour?

Accepted Answer

Since we create a personalized itinerary based on your specific interests and needs, we recommend submitting your request at least two weeks in advance. This gives us enough time to plan everything properly. If the request is too last-minute, we may not be able to accommodate it, but feel free to contact us and we'll do our best.

Question 39

Can you organize a multi-day or multi-city tour?

Accepted Answer

Our tours are generally designed as single-day experiences, but in some cases we may be able to arrange a multi-day or multi-city tour upon request. If you're interested, please reach out through the contact form with the details of your trip. We'll be happy to discuss the possibilities with you.

Question 40

Can I customize the itinerary?

Accepted Answer

Yes, we do offer custom itineraries. If you'd like to create a personalized tour based on your interests, schedule, or group size, we're happy to help. To get started, please visit the "Custom Tours" section on our main page and submit your request from there. We'll get back to you with suggestions and pricing tailored to your needs.

Question 41

Can I make a booking on behalf of someone else?

Accepted Answer

Yes, you can absolutely make a booking on behalf of someone else. Just be sure to enter the correct guest details, including their name and contact information, so we can reach them if needed. If booking for a group, please make sure everyone is aware of the meeting point and tour details.

Question 42

Is payment required at the time of booking?

Accepted Answer

Yes, full payment is required at the time of booking. All tours must be prepaid to confirm your reservation. This allows us to secure your spot and make the necessary arrangements in advance. We accept major credit cards and secure online payment methods for your convenience.

Question 43

How do I book a tour?

Accepted Answer

You can book a tour directly through the product page on this website. Simply choose your desired date, number of guests, and follow the steps to complete your reservation. If you have any questions during the process, feel free to contact us. We're happy to help!

Question 44

How early should I book the tour in advance?

Accepted Answer

We recommend booking as early as possible, ideally one to two weeks before your desired date, especially for weekends, public holidays, or peak travel seasons. You can book our tours up to 90 days in advance. Some tours have limited space and may fill up quickly, so early reservations give you the best chance of joining the tour you want.

Question 45

Can I list my local service or venue?

Accepted Answer

Yes, we'd love to hear from local businesses! If you run a unique service, restaurant, bar, or cultural venue that you think would be a great fit for our tours, feel free to reach out through our contact form or email us at info@japan-trails.com with a brief introduction of your service.

Question 46

Do you offer affiliate programs?

Accepted Answer

At the moment, we do not offer an affiliate program. However, we're always exploring new ways to collaborate with partners. If you have a unique idea or proposal, feel free to reach out — we'd be happy to hear from you.

Question 47

I am a travel agency — can we collaborate?

Accepted Answer

We are always open to collaborating with travel agencies, tour operators, and other partners who share our passion for creating meaningful experiences in Japan. Please reach out through our contact form or email us at info@japan-trails.com. We'd love to explore how we can work together.

Question 48

Is the tour available on holidays or weekends?

Accepted Answer

Yes, most of our tours are available on weekends and public holidays. These dates tend to be very popular, so we recommend booking in advance to secure your spot. Please note that availability may vary depending on the tour and location. You can check exact dates on each tour's booking calendar.

Question 49

What is the minimum and maximum group size?

Accepted Answer

For most tours, the minimum group size is 1 person — solo travelers are more than welcome! The maximum group size is usually 10 to 12 people, depending on the specific tour. We keep our groups small to ensure a more personal and enjoyable experience. If you're traveling with a larger group or would like a private tour, feel free to contact us.

Cancellation & Refunds

Cancellation Policy

Refund Conditions

Rescheduling

Tour Operator Cancellations

Force Majeure / Emergency Situations

Category - Cancellation & Refunds

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