MENU

Get 10% off with code "ONOINJAPAN"!!

Help Center

Category - Cancellation & Refunds

Articles

What is your cancellation policy?

What happens if the tour is cancelled by you?

What happens if I cancel on the same day?

Will I get a refund if I miss the tour?

Am I eligible for a full refund?

Can I change the date or time of my tour?

Is there a deadline to request a reschedule?

How many times can I reschedule?

What if I want to reschedule due to bad weather or illness?

What happens if the tour is cancelled by your company?

Will I be refunded if the tour is cancelled due to bad weather?

Do you offer alternative dates or substitute tours?

What if I need to cancel due to a medical emergency or flight cancellation?

Is the tour conducted in any weather?

Can I get a refund if I can't enter Japan due to border restrictions?

+ 7 Articles

Show Remaining Articles